We have learned that a culture of Continuous Improvement is built from three key elements: Purpose, Process and People. At MCI, we help organizations focus on these three elements as they pursue their wildly important goals. We help organizations articulate their PURPOSE into clear and exciting business objectives. Respect for every individual requires that everyone is engaged in the work and improvement. By engaging everyone in the work of continuous improvement, great things happen: quality improves, flow improves, costs are reduced, people become engaged, results are achieved! What ever the current state of an organization, we focus on the underlying processes that must be improved in order to achieve business purpose, objectives, customer and employee satisfaction