The Systems Administrator is responsible for the day-to-day support, stability, and optimization of the digital infrastructure, ensuring staff have reliable, secure, and efficient technology systems to advance organizational goals. This role serves as the primary operational point of contact for our financial systems, Salesforce environment, and member portal—driving system integrity, user support, cross-departmental alignment, and continuous improvement across platforms critical to revenue, reporting, and member engagement.

Responsibilities

• Hands-on administration experience with Salesforce (user management, profiles/permissions, reports, automation, data imports/exports)
• Experience supporting accounting/financial systems (e.g., ERP or nonprofit accounting platforms)
• Experience managing member portals, customer portals, or integrated web platforms
• Demonstrated experience in Systems integrations and API-based data exchange
• Managing system upgrades, releases, and change management
• Data governance, security protocols, and access controls
• End-user training and documentation development
• Experience in a nonprofit, membership-based, or association environment strongly preferred

Preferred Qualifications

An equivalent combination of education and work experience preferably 2–3 years of progressively responsible experience in systems administration or business systems management will be considered. 

Certifications (Preferred)

• Salesforce Administrator (ADM-201)
• Microsoft 365 Administrator Associate or equivalent
• CompTIA Security+ or Network+
• ITIL Foundation (service management best practices) 

Preferred Competencies

• Salesforce administration (user setup, roles, profiles, reporting, dashboards, automation)
• Strong experience with TypeScript and modern JavaScript
• Experience developing and modifying applications built with Angular
• Familiarity with Node-based build tools such as Node.js 
• Financial/ERP system support and troubleshooting
• Systems integration management (APIs, data sync tools, middleware platforms)
• Data management (imports/exports, data hygiene, validation, reporting accuracy)
• Access management and permission governance
• Technical troubleshooting across SaaS platforms
• Process documentation and end-user training development
• Project coordination and system implementation support
• Strong written and verbal communication skills
• Ability to translate technical concepts into clear, actionable guidance for non-technical staff

Knowledge

• CRM architecture and best practices, particularly within membership organizations
• Data governance, cybersecurity fundamentals, and compliance considerations
• SaaS platform lifecycle management (implementation, optimization, renewal evaluation)
• Business process analysis and continuous improvement methodologies
• Reporting and analytics concepts to support executive decision-making
• Change management principles for system upgrades and adoption
• IT service management concepts (ticketing, SLAs, prioritization frameworks)

Behaviors

• High ownership and accountability for system reliability and data integrity
• Proactive problem-solving mindset anticipates risks before they escalate
• Service-oriented approach to internal customer support
• Detail-oriented with strong follow-through
• Professional discretion when handling financial and member data
• Calm and decisive under pressure
• Action-oriented with the ability to prioritize competing demands
• Collaborative and cross-functional communicator
• Continuous learner who stays current on evolving technology platforms
• Process-driven but adaptable to organizational growth and change
• Strategic thinker who understands how systems enable mission impact 

Apply HERE