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Member Relations Manager

Reports to: VP, Membership Sales

Status: Exempt

The Member Relations Manager is responsible for obtaining new membership sales with a focused priority on small business accounts with 1-99 employees. Performance measures will be based on sales and the retention of members sold.  

Requirements

  • Self-initiated prospecting. Strong emphasis on technology enabled digital prospecting.
  • New membership sales: $10k / mo. quota.
  • Minimum eight appointments per week of which six are “first-in” meetings.
  • Pipeline (2x revenue quota or $20k) Pipeline is defined as: a first-in appointment has occurred within the past 90 days and prospect is actively considering membership.
  • Utilization of Salesloft for recording of MS Teams calls and for running cadence outreach.
  • Participation and achieving Chamber Mastery certification (product knowledge, psychology of sale, Sandler). Priority product knowledge is on chamber overview and talking points as referenced in the Story Arc.
  • CRM utilization for all sales activities.
  • Participation in chamber events and meetings.
  • Sandler sales knowledge (Foundations). Mastery certification (optional). Utilize on-line resources, attend professional development opportunities. Develop thirty second commercial, UFC in all meetings, goal is “one call close”. 

Preferred Competencies

Knowledge – areas of specialty or expertise

  • Demonstrates effective verbal, written, telephone, and e-mail communication skills.
  • Demonstrates effective people skills; must be able to communicate with a variety of individuals with diverse backgrounds, education, economic levels, and roles within an organization.
  • Demonstrates ability to effectively communicate with both internal and external customers and prospects.
  • Anticipates and alerts others to problems with projects or processes.
  • Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail) and Salesforce CRM. 
  • Is familiar with the Central Indiana business community.

Skills – abilities needed to execute job duties 

  • Ability to consistently prospect using various methods such as cold calling, referrals, social media platforms including LinkedIn. Proficient at following up and closing sales quickly and efficiently. Conduct a minimum number of prospecting behaviors on a weekly basis.
  • Ability to learn and effectively use the Sandler Selling Methodology.
  • Able to prioritize and organize tasks and time and follow up. Incorporates a balance of prospecting time, meetings, follow up and on-boarding weekly. 

Behavior – characteristics an employee must display in the job 

  • Strong curiosity around the Indy Chamber work.
  • Desire for ongoing personal growth and professional development. 
  • Takes initiative and needs little supervision.

Preferred Qualifications

  • New Business sales experience
  • Prospecting experience and success. Digital prospecting preferred
  • Strong written and verbal communication skills
  • MS Office, Salesforce CRM. Optional experience: Salesloft, Humantic AI 
  • Bilingual abilities are a plus

Apply using this link.

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