Description

The Digital Communications Specialist plays a key role in advancing the Indy Chamber’s mission to accelerate the Indy region’s economy for all. As part of the Marketing & Communications team, this position supports organization-wide storytelling and digital engagement by creating compelling, on-brand content for email newsletters, web articles, and social media channels.

Working closely with the Content & Community Marketing Manager, the Specialist will help elevate the Chamber’s voice, strengthen regional storytelling, and ensure consistent, high-quality digital communications that reflect the Chamber’s identity: Love Indy, Work Together, Dream Big, Move Fast.  

This role is essential to supporting the Chamber’s strategic direction, particularly its emphasis on momentum, speed, and positioning the Indy region as a place where people and businesses can accelerate their progress. The Specialist will collaborate across departments to ensure digital content aligns with organizational goals, engages diverse audiences, and supports the Indy Chamber’s role as a convener, connector, and catalyst for regional growth.

Requirements

Content Development & Copywriting

• Produce clear, compelling copy that reflects the Chamber’s voice and strategic direction across newsletters, website articles, press-related content, talking points, and campaign assets.
• Draft and edit content for a range of audiences including business leaders, policymakers, small business owners, and the public.
• Translate complex programs and initiatives into accessible, inspiring digital stories that reinforce regional momentum and community impact.

Email & Newsletter Management

• Develop and schedule organizational newsletters, announcement emails, and segmented communications across audiences and business units.
• Maintain email communication calendars and ensure accuracy, consistency, and strategic alignment.
• Monitor engagement metrics and recommend improvements to enhance reach and effectiveness.

Digital Channel Management

• Support the creation, scheduling, and publication of content across social media platforms, maintaining a consistent and professional brand presence.
• Assist in updating and enhancing website content to improve clarity, accuracy, and user experience.
• Collaborate with internal partners to ensure communications are timely, coordinated, and aligned across digital channels.

Storytelling & Regional Narrative Support

• Develop digital content that supports the Chamber’s strategic direction for economic growth, talent retention, and regional storytelling.
• Highlight local businesses, community partners, and success stories that reflect the momentum of the Indy region.

Cross-Team Collaboration

• Work with marketing, PR, events, membership, economic development, and business services teams to gather content, clarify messaging needs, and translate program goals into effective digital communication.
• Maintain strong working relationships with internal stakeholders to ensure coordinated storytelling and seamless communication.

Digital Performance Tracking & Optimization

• Track and report key performance indicators across digital platforms, recommending adjustments to improve engagement and clarity.
• Apply best practices in accessibility, readability, and digital communication.

Professional Representation

• The Digital Communications Specialist is a representative of the Indy Chamber and is expected to model professionalism, reliability, and strong communication skills at all times.

Apply using This Link