Conflict is a Part of Life. Learn How to Resolve It.
The Conflict Resolution Workshop equips you with the tools needed to engage in courageous conversations in the workplace. Participants will walk away with an understanding of what conflict is and why resolving it matters. Learning objectives also include understanding how to prepare for conflict, perform during conflict and evaluate how the conflict was managed.
- Understand and define what conflict is and why it happens
- Utilize tools for preparing for and managing conflict
- Practice systematic ways to resolve conflict
Walk away with
- Insight into how to improve emotional intelligence and empathy which will help leaders prevent conflict and manage it more effectively.
- A framework around active listening, using the 3rd chair approach, and I-statements to resolve conflict.
