Interactive Intelligence Grows Indy Headquarters, Adds Hundred of Jobs

Indy Chamber News Archives

INDIANAPOLIS (May 1, 2014) - Indianapolis Mayor Greg Ballard joined Governor Mike Pence and executives from Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of business communications software and services, today to announce the company's plans to expand its headquarters here, creating up to 430 new high-wage jobs in Indianapolis by 2016.

The homegrown-Hoosier company is in negotiations to lease and equip a new 112,000 square-foot office building with a total cost of approximately $28 million to be constructed on its campus on the northwest side of Indianapolis. The company currently occupies nearly 300,000 square feet spanning four buildings. Construction is anticipated to begin this summer, with the new facility expected to open its doors in the third quarter of 2015. 

"Companies like Interactive Intelligence that offer high-tech job opportunities help us attract and retain talented people in Indy," said Indianapolis Mayor Greg Ballard. "Interactive Intelligence's phenomenal growth sends a powerful message to people seeking jobs in the tech field and other similar companies about the strong economy and talent pipeline in Indy."

Interactive Intelligence, which currently employs more than 1,000 associates across the state and more than 1,900 worldwide, hired more than 170 new employees in Indiana last year. It plans to add more than 300 new associates in Indiana by the end of 2014. The software maker is currently hiring associates across the company, including for positions in software development and testing, support, services, marketing and various general and administration areas.

"Interactive Intelligence's success shows that you don't need to be in Silicon Valley to be a market leader," said Dr. Donald Brown, Interactive Intelligence founder and chief executive officer. "Indiana's great universities, low cost of living and excellent quality of life enable us to attract and keep top talent, which is at the heartof our business. Our dynamic growth is a credit to our Indiana team, keeping us confident in what lies ahead."

Founded in Indiana in 1994, today the publicly-traded company is backed by more than 6,000 customers worldwide and saw 2013 revenues of $318.2 million, an increase of 34 percent over 2012. Interactive Intelligence generated $92.7 million in total 2013 Indiana payroll compensation. It has received numerous accolades for creating a successful workplace, including most recently the 2014 Indiana Chamber of Commerce Best Places to Work in Indiana award, Mashable's 2014 Seven Best Tech Companies to Work For award and Glassdoor's 2014 Employees' Choice award.

"Hoosiers are driving the future of technology, with a tech community that's strong and fueled by impressive homegrown success stories like that of Interactive Intelligence's," said Governor Pence. "In Indiana, high-tech companies gain an advantage over their competition with a business climate that is affordable and a talented workforce at their fingertips. We've built Indiana into a state that works, designed to poise companies for days like today, where the future is bright with opportunity."

The Indiana Economic Development Corporation offered Interactive Intelligence Group, Inc. up to $8,300,000 in conditional tax credits and up to $300,000 in training grants based on the company's job creation plans. These tax credits are performance-based, meaning until Hoosiers are hired, the company is not eligible to claim incentives. The City of Indianapolis will consider additional tax abatement at the request of Develop Indy, a business unit of the Indy Chamber.

"As cloud-based software grows worldwide, Indy continues to increase its strong foothold in the market with companies like Interactive Intelligence," said Brian Gildea, Vice President of Indianapolis Economic Development for the Indy Chamber. "The quality, high-paying jobs that Interactive Intelligence is planning to create in Indy shows that Indy's information technology industry is thriving with a qualified workforce and a business climate that promotes growth." 

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,900 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or [email protected]. Visit Interactive Intelligence on the Web at; on Twitter at; on Facebook at; or on LinkedIn at

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings 

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. 

About Develop Indy

Develop Indy, a business unit of the Indy Chamber, is Marion County's local economic development organization. Develop Indy is dedicated to attracting new businesses, retaining and expanding existing businesses and serving as a catalyst for capital investment and quality job growth in Indianapolis/Marion County. For more information, visit 

About IEDC 

Created in 2005 to replace the former Department of Commerce, the Indiana Economic Development Corporation is governed by a 12-member board chaired by Governor Mike Pence. Victor Smith serves as the Indiana Secretary of Commerce and Eric Doden is the president of the IEDC.  

The IEDC oversees programs enacted by the General Assembly including tax credits, workforce training grants and public infrastructure assistance. All tax credits are performance-based. Therefore, companies must first invest in Indiana through job creation or capital investment before incentives are paid. A company who does not meet its full projections only receives a percentage of the incentives proportional to its actual investment. For more information about IEDC, visit

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Media Contacts:  

Christine Holley (Interactive Intelligence) - 317.715.8220 or [email protected]
Ashley Elrod (Indy Chamber) - 317.464.2241 or [email protected]
Katelyn Hancock (IEDC) - 317.234.2294 or [email protected]

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