UPS Webinar Great Expectations: The 2019 UPS Pulse of the Online Shopper™ Results

In the current e-commerce environment, it’s more important than ever to plan strategically for the future. Which means you not only need the right data, but the insights uncovered by those facts and figures. UPS’s latest study of e-commerce, which surveyed 18,000 online shoppers worldwide, including over 4,000 in the U.S., tells the story of how we have fully entered The Age of Customer Expectation.

Join us for a discussion of what today’s shoppers want when they go online, and how your company can meet these great expectations.

Hosted by UPS® experts Sean Flaherty, VP of Global Retail and E-commerce Strategy, and Kelly Brock, Director of Customer Retention in the Global Segment Marketing Group, this webinar is designed to help you:

  • Get a better understanding of the online buyer: We’ll explore the methodology behind the UPS Pulse of the Online Shopper study, so you’ll understand what types of online buyers we surveyed and how the data was analyzed.
  • Learn what e-commerce shoppers want: Today’s shoppers are expecting more from your business—more service, more information, and more control. From rewarding loyalty programs to delivery options to easy returns, these growing expectations are continuing to change the face of e-commerce. We’ll share key insights to help you strategize for the future and shape these changes to your advantage.
  • Talk to our experts: Find out how UPS can help you succeed in meeting the growing demands of online shoppers and ask questions of our experts live during the webinar. We’ll also share an exclusive UPS research report after the webinar with the results of our 2019 UPS Pulse of the Online Shopper study.

DATE: Wednesday, August 22, 2019

TIME: 1:00 p.m. to 1:45 p.m. EDT