INDIANAPOLIS, Nov. 8, 2018 – Sharpen Technologies, developers of the agent-first omni-channel cloud contact center platform, and Telarus, the largest privately held technology services distributor in the U.S., have signed a Master Agent agreement.
Telarus sales agents can now connect potential customers with Sharpen account executives, who will then manage the sales process, including billing, deployment, services and support.
“Sharpen’s unique approach to the agent experience makes it a valuable addition to our stable of cloud contact center vendors,” said Ray Hicken, vice president of operations – contact center and unified communications. “We can now offer a solution to companies plagued with issues of agent turnover—issues that have hampered a positive customer experience for decades. Equally important, Sharpen delivers comprehensive functionality like omni-channel communications and AI-powered analytics, all on a globally scalable platform that offers superior voice quality.”
Telarus has become a leader in its market by offering sales agents differentiated services that include real-time quotes on products, personalized support from industry experts, direct contracts with carrier partners, audited commissions, and home-grown software that maximizes efficiencies.
“Partnering with Telarus gives customers the best of both worlds: comprehensive, expert pre-sales resources, combined with direct support that ensures superior ongoing service,” said Ritch Caudill, Sharpen’s senior manager of channel partnerships. “We’re excited to show exponentially more companies how they can accelerate their digital transformation efforts with a cost-effective cloud solution that offers rock-solid reliability, an omni-channel design that leap-frogs the competition, and the kind of ease-of-use you’d expect from consumer products.”
For more information about Sharpen partner opportunities, visit https://sharpencx.com/partners/.
Built for You, Telarus is the largest privately-held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of 160 leading service providers. We are best known for our home-grown software pricing tools and mobile apps that are unique in the industry. To help our partners grow their businesses, we’ve assembled the best support organization in the industry, which includes SD-WAN, Cloud, mobility, contact center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit www.telarus.com, or follow us on Twitter @Telarus.
About Sharpen Technologies
Sharpen Technologies is a cloud-based customer experience technology provider that offers an agent-first omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen’s proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards and was named by Nemertes Research as a 2018 “Top Rated” provider of contact center solutions. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit www.sharpencx.com or call 855.249.3357.
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Sr. PR Account Executive