“Providing outstanding client service is a must at Quarles & Brady and we are honored to not only be listed but to also improve our ranking from last year,” said Brad Vynalek, firm president. “For almost 130 years, we’ve built our reputation on an unrelenting client-first mentality. That continues today as we seek more and better ways to provide greater value and service to each of our clients.”
BTI’s Client Service A-Team report is a law firm ranking based solely on direct, unprompted feedback from corporate counsel. Legal decision makers see firms on the list as delivering exceptional levels of service in various aspects of the client experience.
To compile the report, BTI spoke with 350 legal decision-makers who were asked to name firms that excelled in the following areas: unprompted communication, commitment to help, understands the client’s business, deals with unexpected changes, deals with complexity, innovative approach and keeps clients informed.