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Through the last three quarters of 2018, Develop Indy and the Department of Business & Neighborhood Services teamed up with Katts Sapper Miller Consultants (KSMC) to conduct a thorough look at the BNS permitting process. Together, they outlined the process of how businesses interact with the city, identified pain points, and made recommendations on how to fix those pain points. Improvements to the BNS system and programs will be made over the next several months. Below is the most recent change as a result of this study:

Effective July 1, 2019, the Department of Business and Neighborhood Services (BNS) will begin enforcing the newly revised Sign Ordinance (Chapter 744, Article 9) adopted by the City-County Council on February 25, 2019. 

As a result, several changes will be made as it pertains to permit application reviews in our lobby: 

 On June 28, 2019, in-person reviews of ALL sign permit applications will be discontinued. 

 On July 1, 2019, ALL sign permit applications will be accepted online via the Citizen’s Access Portal OR by drop-off in the lobby. 

BNS also recognizes the need to reduce customer wait time in our lobby, while also improving plan review consistency and overall turnaround time for all other permit types. 

Therefore, on August 5, 2019, permit applications for the following review types ONLY will be eligible for in-person review: 

 Electrical Permits 

 Heating/Cooling Permits 

 Plumbing Permits 

 Wrecking Permits 

 Structural Renovation Permits (Class 1 & 2 – Non-Plan Review) 

 Structural Co-Location Permits (Existing Wireless Communications Facilities) 

All other permit applications and review types will be accepted online via the Citizen’s Access Portal or by drop-off submittal. 

We appreciate your business and ask for your patience and understanding as we work to improve our processes to meet and exceed industry demands and customer expectations. For answers to common questions related to these upcoming changes please see the attached FAQ sheet. 

Brian Madison 

Director, Department of Business and Neighborhood Services

VIEW THE 2019 LOBBY CHANGE FAQ

Contact Information:

Department of Business & Neighborhood Services 1200 Madison Ave., Ste. 100 │Indianapolis, IN 46225│Phone: (317) 327-8700 │www.indy.gov/bns

Fax Numbers:

Building – 327-8475 │Business Licensing – 327-0817│Contractor Licensing – 327-8401 Crafts – 327-5397│Infrastructure/Right of Way – 327-3125│Permits – 327-5174│Zoning – 327-8696